Compassionate care for every stage of life
FAQ
Patient Guidance
Helping You Every Step of the Way
Quick guidance to help you understand our services, appointments, and patient support with clarity and confidence.
General Information
A brief overview of our services, hours, and how to reach us.
What services does Community Health & Life Center provide?
We provide comprehensive primary care for the whole family — annual wellness exams, acute and sick visits, chronic disease management, immunizations, women’s health, pediatric and newborn care, sports physicals, nutrition counseling, and on-site lab and imaging.
Do I need a referral to be seen?
No referral is needed. You can book directly with us as a new or established patient — just call the office at 346-616-0038.
How do I schedule an appointment?
Call us at 346-616-0038 or use the Patient Portal to request an appointment. Same-day and next-day slots are often available for established patients.
What are your office hours?
Our office is open Monday–Friday, 8:00 AM to 5:00 PM. Saturday appointments are available by request.
Do you see children?
Yes. We care for patients of all ages — from newborns to grandparents — including well-child visits, newborn exams, and school and sports physicals.
Billing & Insurance
Clear answers about coverage, costs, and billing.
Do you accept my health insurance?
We accept most major plans, including Aetna, Blue Cross Blue Shield of Texas, Cigna, UnitedHealthcare, Humana, Medicare, Medicaid, Community Health Choice, and Amerigroup. Call us to confirm your specific plan.
How much will my visit cost?
Costs vary by visit type and insurance. We verify your insurance before you are seen and offer a competitive cash-pay price for self-pay patients. Call 346-616-0038 for an estimate.
What payment methods do you accept?
We accept cash, major credit and debit cards, and most insurance plans. Co-pays, deductibles, and non-covered services are due at the time of service.
How does the insurance claim process work?
We file insurance claims for you. Please bring your current insurance card and photo ID to each visit. You are responsible for co-pays, deductibles, and any non-covered services.
Are there any additional charges I should know about?
Possible additional costs include lab work, imaging, and procedures not covered by your plan. We will always discuss expected costs with you before services are performed.
Patient Support
How to reach us and get help when you need it.
Who should I contact for help?
Call our office at 346-616-0038 or message us through the Patient Portal for non-urgent questions.
Can I get help with forms and records?
Yes — we can help you complete new-patient and dietitian forms, request medical records, and sign the necessary releases. Forms are also available in the Patient Center.
How can I reach the support team?
Reach us by phone at 346-616-0038, by email at info@communityhealthandlifecenter.com, or through the Patient Portal.
How do I submit feedback?
We welcome your feedback. Call the office, email us, or share your experience in the Patient Portal — we use it to keep improving.
Is assistance available for special needs?
Absolutely. If you need assistance with accessibility, translation, or special accommodations, let us know when you schedule and we will do our best to help.
Still Looking for Answers?
Our team is ready to assist you with any questions or concerns you may have.